The Self-Service Password Reset Portal allows you to reset your password if it has been forgotten or to unlock your account if you've locked yourself out.

Important: All MSUB students, faculty, and staff must set up a new user profile in the password reset page before they will be able to set or change their NetID password. It doesn't matter if you've been at MSUB for years or are new to campus, a new user profile must be set up.

What's Required when Setting up a New Profile

  • You will need to know your NetID when setting up your profile. Please check your acceptance letter for your NetID. If you've forgotten or don't have a NetID, you can claim/recover your NetID.
  • New user setup requires the setting of challenge questions and also the option to set up an alternative email and/or text messaging for future resets.
  • Setting up a new profile requires you to enter your NetID and then provide your MSUB ID (-12345678) and Date of Birth (MMDDYYYY or 07211996).

    Note: User profiles can be set up and updated at any time without having to change your password.

Password Reset Page

 

 

 

 

 

 

Instructions to Get Started 

Start by setting up your user profile within the password reset portal.

  1. Browse to the Self-Service Password Portal.

  2. Enter your NetID and click the Continue button.

    Enter your NetID and click Continue

  3. On the Confirm NetID screen, click Authenticate with Challenge Questions.
    Click Authenticate with Challenge Questions

  4. Enter your MSUB ID (-012345678) and Birth Date (July 21, 1998 = 07211998) to confirm your identity. After doing so, click Continue.
    Enter your MSU ID and birthday

  5. On the Challenge Questions screen, configure 5 challenge questions and click the Continue button.
    Set Your Challenge Questions

  6. The Configuring Email Authentication screen allows you to set an alternative email address where you can send a code. Click the Continue button when ready. If you do not want to set an alternative email, click the Skip button.

    TOTP Authentication

  7. On the Configuring Text Authentication screen set your cell phone number and carrier so you can receive a code via text message. Click the Continue button when ready. If you don't want to set a phone number, click Skip.

    Alternative Email

  8. You've now successfully set up your password reset portal. Click the Finish button.
    Add Phone Number and Carrier

Password Reset

After setting up your profile, follow these steps to set/reset your NetID password.

  1. Browse to the Self-Service Password Portal.
  2. Enter your NetID and click the Continue button.
    Enter your NetID and click Continue

  3. Click the Password Reset icon.
    Click the Password Reset icon

  4. Select the authentication method you want to use to confirm your identity.
    Choose an authentication method

  5. After verifying your identity, review the password rules and enter your new password into both text boxes under the New Password section. Click the Reset button. You should see two green check boxes after doing so.
    Enter a new password

Need Help?

If you need assistance, please reach out to the IT Service Desk at (406) 247-5700 or servicedesk@msubillings.edu.