MSUB Extended Campus

Connecting the campus to the community


Fall 2017

Register OnlineMoving Up - New Manager Training Program

A collaborative program offered by the Billings Chamber of Commerce and MSU Billings


Billings Chamber of Commerce  NextGen Billings Emerging Leaders
Program Description


Moving Up - New Manager Training is a low impact program that takes place once per month for five months and promises to help individuals develop the knowledge and skills to be an effective manager. You’ll have an opportunity to build a network with peers, to share and learn from each other and apply what you learn to your organization. Space is limited to 25 participants.



Sessions are designed to provide maximum opportunity for experiential learning that can be applied to the participant’s personal development and organization



Sessions are held once per month for five months. This allows for ease of scheduling and low impact on participant’s work schedule.


Top-notch Instructors

Our instructors include university faculty that have provided training to many organizations along with Chamber staff and industry professionals.


Who Should Enroll
  • Individuals who have been recently promoted to a management position with staff supervisory responsibilities

  • Individuals who are considering applying for a management position

  • Persons who currently hold a manager position looking to enhance their knowledge and skills dealing with people and building a more supportive work environment

How the Program Came About


Members of NextGEN (Billing’s emerging leaders) education committee were instrumental in identifying knowledge and skills that they felt were most needed as they assumed management roles. In particular, skills and knowledge related to dealing with people and work environments emerged as top concerns. These areas were verified through a survey of all NextGEN members and key Billings are employers. 


Program Schedule


All dates are the first Thursday of the month. Training time is 1-5 PM.


Sept. 7, 2017

The Power of Connections


Oct. 5, 2017


Nov. 2, 2017
Conflict Resolution


Dec. 7, 2017
HR Basics


Jan. 4, 2018
Building Collaborative & Supportive Work Environments



Program Cost


$400 – Chamber Members

$500 – Non-members


Earning the Certificate of Completion


Participants must attend all five training sessions to be awarded the Moving Up – New Manager Training program certificate of completion.


Register Online


Contact Information

 To find out more about this and other training programs, please call:


MSU Billings Extended Campus



Session Topics


Introduction to Management and the Importance of Community

  • Designed by the Chamber for networking and community engagement


  • Organizational Communication
  • Persuasive Communication
  • Interpersonal Awareness and Communication

Conflict Resolution

  • Legal Ramifications
  • Internal and External Components
  • Strategies to Unify Staff

HR Basics

  • Hiring
  • Discrimination and Harassment
  • Coaching
  • Corrective Actions
  • Retention Strategies      

Building Collaborative and Supportive Work Environments

  • Setting Clear Goals and Expectations
  • Developing Effective Teams
  • Developing a Positive Customer Service Lens
  • Positive Impacts of Diversity
  • Showcases a Billings Area Business that has implemented Creative Strategies

adult students listening to an instructor




Dr. Sue Balter-Reitz is a professor of Communication and Director of e-Learning at MSUB where she has taught since 2002. Her teaching and research focus on public communication and argument, and she regularly teaches courses in public relations and mass communication. Sue has provided communication workshops for several organizations including: The Montana Land and Title Group, the public affairs officers of the BLM and the Montana Health Association.


Dr. John Gillette has twice served in the Peace Corps, speaks several languages, and has taught and trained in the US and abroad. He has earned tenure as a professor of English and speech, and has taught communication, speech, debate, argument, writing, and rhetoric at a number of universities and colleges in his career. John has trained groups of university faculty and staff, as well as members of the public and private industry in conflict management, intercultural communication, writing, pedagogy, critical thinking, assessment, and documentation. John holds a Ph.D. in communication and rhetoric as well as a Ph.D. Certificate in cultural studies.


Ms. Shelby Jo Long-Hammond is an associate professor or Communication Studies and Director of the Debate program at Rocky Mountain College. She consults with local organizations and tribal colleges with argumentation, leadership, and gender communication training workshops. Shelby also coaches individuals in professional communication sessions centered around communication anxiety and audience analysis.


Dr. Heather Thompson-Bahm is originally from Colorado, where she earned her Doctorate in Management, Master in Business Administration, and Bachelor of Science in Biology. Heather is specially trained in Organization Development and Change, a DACUM certified Occupational Analysis Facilitator, and has worked on team collaboration research projects including ‘Ongoing Client Communication,’ and ‘Employee Morale and Retention.’ Dr. Thompson-Bahm has been with the Montana State University system since 2013, and with City College at MSU Billings since 2015, where she teaches business and human resource courses.


Ms. Jennifer Reiser is the Chief Operating Officer for the Billings Chamber of Commerce. Her primary responsibilities include oversight of membership activities, leadership and organizational development.  She serves as the Director of the Leadership Billings and Youth Leadership and is the staff liaison to Billings’ NextGEN, the Chamber’s young professionals and emerging leaders program.  Ms. Reiser is a graduate of Rocky Mountain College, worked in Environmental Public Health prior to joining the Chamber in 2011, and holds a Certificate of Public Health from the University of Montana. She is a 2016 graduate of the U. S. Chamber Foundation’s Institute of Organizational Management.